What our Customers say...


Your service rep was very professional in every way.  SERVPRO is excellent at their work, too!

My carpets look just like new. Your guys did a perfect job. Thank them for me!  

P.S. I have never been disappointed in the job you have done for me.

We were very impressed. The guys on this crew are an asset to SERVPRO!

Thank You , SERVPRO of the Fingerlakes, for you efficient and effective service. We're proceeding with our basement restoration project with a pretty clean slate, thanks to your crew.

Excellent!! Everyone was friendly, professional, and timely. Great Job! Keep up the great work!

Very nice & took care not to damage any of my walls.  Will highly recommend your service.

It was again a pleasure and blessing to be served by such a professional and great, personal, and gracious people.

I am writing to express my true appreciation to SERVPRO of the Fingerlakes and their team for their courtesy and professionalism. 

Your guys did a superb job coordinating work around my busy travel schedule. They flawlessly took care of all the paperwork, insurance and subcontractors.

It was clear from the beginning that your team are true professionals.

I could not be happier with your service or staff.  Nice to see quality and professionalism in this day and age of get it done any way you can. Thanks from the bottom of my heart!!

Excellent job from start to finish. Highly impressed with all aspects of clean-up!

I will tell everyone about you and show everyone the great job you have done! Thank you for everything, keep these guys they were great!

The service was fast. The response was very positive. Keep up the good work!

Totally awesome company from the first call to the end of cleanup here!  Thank you for great work and positive attitudes!

I was very impressed with SERVPRO's wok ethic, professional, and personal handling of my "small disaster". Bryan, the manager, and Jon, the lead technician, were awesome. Andrea, in the office, was a pleasure and took my calls during the day while dealing with my problem. They all are true assets to your company!

While the events at Gregory Park were dreadful for those directly affected by the flood, SERVPRO's role in the expedient & efficient response to get control of the situation was greatly appreciated. It was crucial that the cleanup was done as quickly as possible given that sewer water had penetrated the lower level units. You made our emergency a priority & the service provided was outstanding. As my first exposure with SERVPRO, I am impressed with both your office & field staffs.

Thank you for your donation of 216 cases of bottled water to the American Red Cross, Greater Rochester Chapter. Your kindness and concern for others make it possible for the Red Cross to provide vital emergency services here in our community. Thanks to your donation of bottled water we will be prepared to provide water in times of need to our fire and disaster clients, our emergency responders, and all the people we serve through our services.

When my hot water tank broke yesterday, I reached out to a plumber and SERVPRO to schedule service. Since it was a Sunday, I didn't expect such a quick response time. Jon and his co-worker Brian arrived before the plumber and helped me analyze the situation. They immediately put my mind at ease with their knowledge & understanding of the situation. I couldn't have asked for better customer service! I'm very pleased with the level of customer service your team provided me! Thank you again.