Recent Posts

Does your Rochester Home have a Mold Problem?

9/21/2018 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – 585-482-9390

A Moment to Remember

9/21/2018 (Permalink)

In honor and memory of those who died on September 11, 2001, as well as the survivors and First Responders, National Day of Service and Rememberance was established in 2009 as a day of reflection. Led by the Corporation for National and Communtiy Service, this is a day to come together as Americans did following the events of 9/11 to help neighbors in need, and to honor veterans and First Responders in your community.

On this day and everyday, SERVPRO® of Northeast Monroe County salutes those heroes who arrive in the greatest times of need and stand strong in the face of disaster. These heroes are the First Responders who keep our communities safe in trying times.

Give back and make a difference in your community this year. To find a volunteer opportunity near you, or to register your National Day of Service and Rememberance event, visit nationalservice.gov/911day.

National Preparedness Month

9/21/2018 (Permalink)

National Preparedness Month is the perfect opportunity to share the benefits of having a readiness plan in place with your customers, business and family.

The SERVPRO® Emergency READY Profile® (ERP) will help ensure you and your business are “Ready for whatever happens.”

In the event of an emergency, the SERVPRO® Emergency READY Profile® can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contact information, shut-off valve locations and priority areas. The ERP is also accessible online using your computer or tablet; download SERVPRO’s free Ready Plan app to access this information at any time using your smartphone or tablet.

The ERP establishes your SERVPRO® of Northeast Monroe County as your disaster mitigation and restoration provider, giving you access to over 50 years experience and a System more than 1,700 Franchises strong. Knowing what to do and who to call in advance is key to quick response and timely mitigation. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood. The best time to plan for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but now, you can plan for it.

The ERP is a no-cost assessment; all it requires is a little time, making it a great value that could save a lot of time in the future. Call your local SERVPRO® Franchise Professional to establish your Emergency READY Profile®.

Facts about Flooding in the Rochester Area

9/21/2018 (Permalink)

Floods rank as one of the most common and widespread natural disasters in the United States. Whether you live near a coastline, along city streets, in the mountains, near a river or even in the desert, there is a potential for suffering from flood damage.

Just because you haven't experienced  a  flood  in  the past,  doesn’t  mean  you  won't  in  the future.  In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3 billion in annual losses in the United States. Commercial flood claims average more than $75,000.

According to the American Red Cross (ARC), floods cause more damage in the U.S. every year than any other weather-related disaster.  The ARC offers the following flood safety tips.

  • Stay away from floodwaters. If you come up on a flowing scream where water is above your ankles, stop, rum around and go another Six inches of swiftly moving water can  sweep you  off of your feet.
  • If you approach  a flooded  road while driving, turn around and go another way. If you are caught on a flooded road  and waters are rising rapidly around  you,  get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.
  • Keep children out of the water. They are curious and often lack judgment about run ning water or contaminated water. Keep your pets out of the water too.

If a flood does strike your home or business, contact SERVPRO® of Northeast Monroe County. Even minor floods have the potential to cause major damage to a  structure when not treated quickly and properly, and the cleanup is often an overwhelming task. The SERVPRO® System is prepared to handle any sized disaster. The sooner work begins, the sooner order can be restored.

When fire and water take control of your life, SERVPRO® of Northeast Monroe County will help you take it back.

What you can do to Help Prevent Damage During a Hurricane

9/21/2018 (Permalink)

June is the start of Hurricane Season. Hurricane's are defined as an intense tropical weather system of strong thunderstorms with a well-defined surface circulation and maximum sustained winds of 74 MPH or higher. You can see a storm coming by the change in color of the sky (often greenish), large hail, low-flying clouds and a roar like a freight train.

Below are some helpful hints to follow whether you own a home, RV, boat, car or all of them! 

  • It is best to have a plan in place regarding where you are going to go when a hurricane hits. While they may be intriguing to watch, the best place is NOT outside. Your basement or under a set of stairs are great places to wait out the storm. If this is not available, the bottom floor of any building will work.
  • Keep your car indoors if possible. Tape up the windows and door with tarps and keep away from any objects that could damage the car if they were to fall on top of it.
  • During an emergency, gas stations will often be closed, so always make sure you have at least half a tank of gas to get away instantly
  • Have enough supplies on hand to wait out 72 hours, just in case help cannot arrive right away. These supplies can also be stored in the trunk (items like a first aid kit, bottled water, non-perishable foods, and medication can stay there at all times.)
  • Make sure your car is in proper shape. Have a full tank of gas, wiper blades and tires are ready to go.
  • Make sure your cell phone is charged and keep your charger with you.
  • Avoid driving in deep waters
  • For your boat, remove non-secure items, electronics, excess gear, valuable, and important documents.
  • Make sure all openings are clear of debris
  • Double all lines that are securing your boat to its securing space
  • With your RV, do not drive it during the storm as it is more vulnerable to higher/stronger winds
  • Make sure you have a full tank of gas, but empty holding tanks, turn off propane cylinders and cover the regulator.
  • Make sure all documents are in a waterproof bag and with you at all times

Life can be unpredictable, but having plans in place help you with whatever may come. For more information, please check out these hurricane tips. As always, once the storm passes, contact your SERVPRO of Northeast Monroe County at 585-482-9390 to help make it “Like it never even happened.”

Summer Storms Heading Your Way?

9/21/2018 (Permalink)

Summer storms can be beautiful to watch but also very dangerous to your home and office. In order to stay safe, please follow these and other safety tips for your home.

Before the Storm

  • Have an emergency supply kit on hand
  • Develop a communication plan with all members of your family
  • Unplug electrical equipment
  • Secure outdoor objects that could cause damage if they are thrown
  • Stay inside a building or hard top vehicle
  • Secure windows and doors

During the Storm

  • Use a battery operated radio for updates and alerts
  • Avoid contact with corded phones
  • Avoid contact with electrical equipment
  • Avoid contact with water
  • Stay away from windows and doors

After the Storm               

  • Do not touch any downed wires
  • Do not drive through a flooded roadway
  • Stay away from storm damaged areas

Keep you and your family safe through a storm. When in doubt, stay away from anything that may look suspicious.

When disaster does strike, call SERVPRO of Northeast Monroe County to help make it "Like it never even happened." (585) 482-9390

When Mold Invades

9/21/2018 (Permalink)

In as little as 48 hours, mold can quickly become a problem in your home or business when there's a water intrusion, like a roof leak or leaking water line. Mold can cause health effects and can also cause significant damage to your property. Fortunately, SERVPRO of Northeast Monroe County has the training, protective gear, and specialized equipment necessary to handle your mold problem.

Although every mold damage scenario is different requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a “typical” mold removal process:

The mold clean up and restoration process begins when you call SERVPRO of Northeast Monroe County at 585-482-9390. A representative will ask a series of questions to help determine the necessary equipment, resources, and personnel needed.

Prevent Basement Flooding

9/21/2018 (Permalink)

April showers bring May flowers! The spring time can be a very moist season. This week for example, has a large amount of rain predicted in the forecast. Forecasters have even issued a flash flooding storm watch lasting several days.

All of this rain may have you thinking about ways you can prevent basement flooding this spring. Whether you have a finished or unfinished basement area, a flooded basement can be very stressful.

Take the following steps to prevent a flooded basement:

  • Keep gutters and downspouts free from any debris. Clear out any leaves, gravel or anything else that may have formed a blockade in your gutters and downspouts.
  • Make sure downspouts face away from your home. If the ground around your downspout has a slant, make sure that when the downspout empties the water is not going to flow back towards your home.
  • Fill cracks in the foundation with an epoxy.
  • Check your sump pump. Make sure the area is cleared from debris and that your pump is in good working order. You may want to have a back up sump pump or an alternative electrical source for the sump pump in case the power goes out.
  • Examine sewer systems and septic tanks.
  • Install window wells on any windows that lead to a lower level. Check the window to make sure it is water tight.
  • Check over your homeowner’s insurance policy to make sure you have the correct coverage. We often find that homeowners do not have a sump pump rider on their policy; therefore there is no coverage when a sump pump fails.

It is important to take the right precautions. Completing these steps will not be full proof to preventing water damage. However, it will minimize the risks.

Smoke and Soot Damage

9/21/2018 (Permalink)

Smoke and Soot Damage Can Cause a Pervasive Odor in Your Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Northeast Monroe County will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?

Fire Damage in Rochester

9/21/2018 (Permalink)

An unknown electrical issue caused the fire damage in this house in Rochester.  The fire luckily happened while the homeowner was not home. 

This photo was taken in the kitchen and although it looks as if the fire may have  started here, it actually started in the family room next to the kitchen.  The fire damage was so severe, there was very little able to be salvaged from the affected rooms in the home.  The most salvageable items will be found in the basement , since smoke rises and the 2nd floor was heavily affected as well.

SERVPRO of Northeast Monroe County was called in to save everything we possibly could for this customer.  And they were very happy to know there is a company like ours that can save some of her sentimental items and not all is lost in a disaster like this.

Call SERVPRO of Northeast Monroe County Today! (585) 482-9390