What our Customers say...


SERVPRO explained in detail the steps, had a sense of urgency to complete the job ASAP to not prolong the process but to get it done efficiently and timely.

The staff was professional, efficient, helpful and very pleasant at all times. We would recommend your service without any hesitation. Thank You!

I would definitely call again if I need this type of service and I will be definitely recommending your company.  The guys really did a job well done! Thank you so much! 

Your company provided top notch professionalism and excellent customer service. I was treated with respect and compassion as I was dealing with a situation I had not dealt with before.

Your crew member Jon was the first SERVPRO employee on site to explain everything in perfect detail to what to expect that week. He was also the last person on site that week to do the final check and clean my basement floor.

They did an excellent job on cleaning our rooms after our fire. The guys were very courteous and friendly. They over exceeded our expectations. Our carpets and couches are like "new". We are very happy with the results!! Would definitely recommend!! 

The settlement and cleaning were settled quickly and efficiently. The crew and staff at SERVPRO were outstanding.

Unbelievable job! Incredible from start to finish. Love it, the attic never looked this good in 100 years! Love you Carol!

Did a great job!  Very friendly people and courteous!

Mike, I needed to write a note of thanks…too often, you probably hear about the things that did NOT go well. 

On Aug 15, you came to my home, and assessed the water damage to my basement.  I had a business meeting in Syracuse later that day, yet needed to have someone assess the damage and determine how to ward off additional damage from occurring.  Thanks to your efforts, two wonderful SERVPRO professionals came out to my home within an hour, set up blowers/dehumidifier – allowing me to jump in the car and head out of town (while knowing that the water damage was being taken care of.)

Zeke and Dan are truly awesome representatives of SERVPRO.  Both were professional, compassionate and efficient.  Today’s labor market is tight, and it’s hard to find good help.  These gentlemen are top notch.  Please be sure to recognize them for their outstanding customer service!

Thank you again for the peace of mind that I gained in using SERVPRO.

Doreen S

Excellent service.  Quick response, expertise reliable - did what they said they would do - good follow through!

Very helpful and informative.  SERVPRO reps were very courteous and professional in all aspects of the job from start to finish. Very pleased with all SERVPRO employees involved.

Thank you so much for the prompt, efficient service.  There was no mess and Reuben did a wonderful job on the carpets.  Thanks so much!

Outstanding and prompt.  A level of professionalism that you don't witness too often these days! You should highly value and be very proud of John. They represent your company in an extremely positive manner.

Very professional and very dependable. Jon was especially helpful and considerate.  He did an amazing job cleaning up my house. Thank you for coming to our rescue so quickly! This disaster has been very traumatic for us and we really appreciate all the help from Andrea and Mike! Thank you for being so friendly and helpful!

I wanted to write to thank you for being understanding and rectifying the situation at hand.  It means more than you can know. My husband passed away in March and this is the first time I am dealing with these types of household issues on my own. I was so nervous of being the stereotypical "screwed over" woman that I may have over-reacted at first. At any rate, I really do appreciate your generosity and I want you to know that I will make sure to speak highly of you and your company! Thank you again!

The team  was extremely helpful,  hard working, and thoughtful through the entire project . We would definitely recommend your company to our friends and family !

Just wanted to add an extra thank you to the team that took care of us in our time of need! Kind & professional, compassionate & quick! Thank you to Bryan, Ruben, and his partners.  They are the BEST!

I truly can't say enough about how much we appreciate SERVPRO's flexibility. We are very pleased with the workmanship and the staff. Especially the receptionist Andrea!

Where do I begin, to all of you that came to our house, Bryan, Gary and the whole work crew and to Sydney. We are so thankful and grateful for all you did for us after dealing with our flooded basement. Your professionalism, your sensitivity to our feelings in dealing with our losses, your friendliness, your positive attitude in cleaning the mess in an undesirable situation was totally amazing! Our basement today is better & more organized than when we moved in 41 years ago! Thank you!!


To your employees who helped me out when I really needed you folks. 

Everyone was very professional and polite.  I am glad your company is around to help.

Thank you, Mary Jo

Your service rep was very professional in every way.  SERVPRO is excellent at their work, too!

My carpets look just like new. Your guys did a perfect job. Thank them for me!  

P.S. I have never been disappointed in the job you have done for me.

We were very impressed. The guys on this crew are an asset to SERVPRO!

Thank You , SERVPRO of the Fingerlakes, for you efficient and effective service. We're proceeding with our basement restoration project with a pretty clean slate, thanks to your crew.

Excellent!! Everyone was friendly, professional, and timely. Great Job! Keep up the great work!

Very nice & took care not to damage any of my walls.  Will highly recommend your service.

It was again a pleasure and blessing to be served by such a professional and great, personal, and gracious people.

I am writing to express my true appreciation to SERVPRO of the Fingerlakes and their team for their courtesy and professionalism. 

Your guys did a superb job coordinating work around my busy travel schedule. They flawlessly took care of all the paperwork, insurance and subcontractors.

It was clear from the beginning that your team are true professionals.

I could not be happier with your service or staff.  Nice to see quality and professionalism in this day and age of get it done any way you can. Thanks from the bottom of my heart!!

Excellent job from start to finish. Highly impressed with all aspects of clean-up!

I will tell everyone about you and show everyone the great job you have done! Thank you for everything, keep these guys they were great!

The service was fast. The response was very positive. Keep up the good work!

Totally awesome company from the first call to the end of cleanup here!  Thank you for great work and positive attitudes!

I was very impressed with SERVPRO's wok ethic, professional, and personal handling of my "small disaster". Bryan, the manager, and Jon, the lead technician, were awesome. Andrea, in the office, was a pleasure and took my calls during the day while dealing with my problem. They all are true assets to your company!

While the events at Gregory Park were dreadful for those directly affected by the flood, SERVPRO's role in the expedient & efficient response to get control of the situation was greatly appreciated. It was crucial that the cleanup was done as quickly as possible given that sewer water had penetrated the lower level units. You made our emergency a priority & the service provided was outstanding. As my first exposure with SERVPRO, I am impressed with both your office & field staffs.

Thank you for your donation of 216 cases of bottled water to the American Red Cross, Greater Rochester Chapter. Your kindness and concern for others make it possible for the Red Cross to provide vital emergency services here in our community. Thanks to your donation of bottled water we will be prepared to provide water in times of need to our fire and disaster clients, our emergency responders, and all the people we serve through our services.

When my hot water tank broke yesterday, I reached out to a plumber and SERVPRO to schedule service. Since it was a Sunday, I didn't expect such a quick response time. Jon and his co-worker Brian arrived before the plumber and helped me analyze the situation. They immediately put my mind at ease with their knowledge & understanding of the situation. I couldn't have asked for better customer service! I'm very pleased with the level of customer service your team provided me! Thank you again.